However, having the right business solution provider by your side that gives you the perfect tools for driving sales and managing your customers throughout your growth journey is also a key element of boosting sales. Selecting the right WhatsApp API service providerĬhoosing a platform to conduct your business activities is the first step to setting up your business. This incudes tasks such as sending reminders, receipts, shipment updates, greeting texts etc.Ģ. You can assign tasks that a chatbot can actually complete. You should only use chatbots if you really need it and have a clear understanding of chatbots. With the rise in popularity of chatbots, businesses have been trying to use chatbots without any purpose which hampers the customers engagement instead of improving it. Choose a purpose of your chatbotĪ wise man once said, “Failing to plan is planning to fail”. How to build and utilize a WhatsApp Chatbot for your business 1. You’ll realise the potential of conversational AI at that point. You’ll have a better understanding of the capabilities and benefits if your company begins to use chatbots to their full potential. Consumer service representatives can also have lighter shoulders and wider smiles when responding to customer inquiries.Īpart from these advantages, WhatsApp chatbots provide a lot more. It’s a good deal if a company can automate business activities and reach a large audience by paying a small fee for a WhatsApp Business API. Cost-effectiveĬost-effectiveness comes naturally with the benefits outlined above. So, if you’re still debating whether or not WhatsApp Business API is advantageous to your company, now is the time to act. It’s not easy to find an audience like this anywhere else. The WhatsApp chatbot has a high customer contact rate (41 billion messages per minute) and is a valuable tool for enterprises. Active customer interactionĬustomers are on WhatsApp, so businesses should be there as well. As a result, client satisfaction is on the rise. Using a WhatsApp chatbot can lead to better customer service, quicker query resolution, and a reduction in the frequency of support calls/emails. AI-powered WhatsApp Chatbots can also answer simple, information-based client questions. It is simple to automate processes such as monitoring shipment status, cancelling or placing orders, booking or making appointments. It is simple to automateĬhatbots are designed to assist customers and customer service representatives by automating routine tasks. With the following quantitative KPIs, a brand can readily examine and interpret information linked to its WhatsApp client engagement:Ī) Reports on message delivery: The number of messages that were successfully delivered.Ĭ) Messages seen reports: Message open rate.Ĭ) Average session duration: How long does a consumer spend speaking with the WhatsApp chatbot on average?ĭ) Business-specific analytics reports: As needed. There is no technical knowledge required to comprehend the platform or its capabilities once you have your WhatsApp Business API and a validated business account. WhatsApp is as simple to use for individuals as it is for corporations. WhatsApp is used by people of all ages and demographics who have cellphones. This information points to the platform’s convenience and simplicity. WhatsApp’s ease and simplicityĪs of July 2021, WhatsApp, the most popular global mobile messaging programme, had over 2 billion members. To know more about whatsapp api chatbot visit : WhatsAppīenefits of using WhatsApp Chatbots for businesses 1. As masses came to know about their products their sales increased but it increased their difficulty in handling customer queries thus they set up a WhatsApp chatbot which stores in it some predefined replies for certain queries which are common to all customers. Let’s consider an example of an eCommerce business: A cloth brand took its business online and started selling it on shopify. There are many companies like kwiqreply which provide free whatsapp chatbot builder It basically automates the sales and customer service processes for businesses using WhatsApp. WhatsApp chatbots are AI-driven and conversational, allowing marketers and customers to communicate in a human-like manner using the WhatsApp chat interface. On WhatsApp, you usually have a conversation with another person (for example, one of your friends), but with chatbots, you are conversing with a computer rather than a person. It allows a person to have a conversation with a computer. A WhatsApp chatbot is a computer-assisted conversation application/program.
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